FAQs

DOES MY ORDER COME WITH A WARRANTY?
We will adhere to the Consumer Guarantee Act 1993, which states your rights under a set of guarantees that automatically apply between Urban Beach Limited and the customer when a purchase is made.

We will also adhere to the fair-Trading Act 1986, which protects you from being misled or unfairly treated by traders or shops. The Act is here to prohibit misleading or deceptive conduct, false representations and unfair practices. It also sets out when information about certain products must be disclosed to consumers and helps ensure products are safe.

What will we do?
If the product is under warranty the following steps will apply. We will also credit you the cost of handling and delivery.

If no replacement is available, we will issue a store credit or a refund according to the customer choice.

We do not provide refunds when an item does not fit or when you don’t like an item. Please see our Credit Returns Policy.

WHAT PAYMENT METHODS ARE ACCEPTED ONLINE?
Our checkout is currently compatible for use of most major Credit cards. Layby is also available. www.Layby.com will enable you to choose your payment and we can ship your order straight away.

Gift Vouchers are now also compatible with our checkout facilities. 

HOW SECURE ARE MY CARD DETAILS?
All payments are processed independently through Payment Express and are not held at any time with Urban Beach.

CAN I CHECKOUT WITH MY GIFT VOUCHERS OR CREDIT NOTE?
Yes! You can.

WHAT IF THE ITEM I’M LOOKING FOR IS NO LONGER SHOWING ON THE WEBSITE?
We do our best to keep stock as up to date as possible and cannot guarantee that your order will be fulfilled while an item is out of stock. Get in touch and we will do our best. 

CAN I SET UP AN ONLINE LAYBY?
Yes – with Layby who will facilitate a payment schedule to suit and we can ship your order straight away. 

SHIPPING
Read our Shipping Information here.

RETURNS
Read our Returns Information here.
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