ORDER COME WITH A WARRANTY?
We will adhere to the Consumer Guarantee Act 1993, which
states your rights under a set of guarantees that automatically apply between
Urban Beach Limited and the customer when a purchase is made.
We will also adhere to the fair-Trading Act 1986, which
protects you from being misled or unfairly treated by traders or shops. The Act
is here to prohibit misleading or deceptive conduct, false representations and
unfair practices. It also sets out when information about certain products must
be disclosed to consumers and helps ensure products are safe.
What will we do?
If the product is under warranty the following steps will
apply. We will also credit you the cost of handling and delivery.
If no replacement is available, we will issue a store credit
or a refund according to the customer choice.
We do not provide refunds when an item does not fit or when
you don’t like an item. Please see our Credit Returns Policy
METHODS ARE ACCEPTED ONLINE?
Our checkout is currently compatible for use of most major
Credit cards. Layby is also available. www.Layby.com
will enable you to
choose your payment and we can ship your order straight away.
Gift Vouchers are now also compatible with our checkout
ARE MY CARD DETAILS?
All payments are processed independently through Payment
and are not held at any time with Urban Beach.
CHECKOUT WITH MY GIFT VOUCHERS OR CREDIT NOTE?
Yes! You can.
WHAT IF THE
ITEM I’M LOOKING FOR IS NO LONGER SHOWING ON THE WEBSITE?
We do our best to keep stock as up to date as possible and
cannot guarantee that your order will be fulfilled while an item is out of
stock. Get in touch
and we will do our best.
CAN I SET UP
AN ONLINE LAYBY?
Yes – with Layby
who will facilitate a payment schedule to suit and we can ship your order
Read our Shipping Information here
Read our Returns Information here