Returns & Refunds

RETURNS & REFUNDS
If you are disappointed by the style, sizing, fabric or just the way it looks, then you are welcome for an Urban Beach credit or exchange. With this credit, you will be able to purchase something else that you love. The amount of this credit will be less any shipping paid with your order and is valid for 12 months from the date of issue. It can be used as payment towards any purchase with Urban Beach Limited online or instore, gift vouchers excluded.

Certain conditions apply!

a. Unwashed, unworn and unused items in original condition with tags in place may be returned or exchanged upon presentation of the original invoice and a completed return from within 10 days of receipt for orders within New Zealand
b. If you have requested a refund, we will notify you via email once your refund has been processed. All refunds will be made using the original payment method
c. If you would like to exchange an item, please inform us of the style and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you via email once your exchange has been processed. Free shipping back to you on an exchange item is only valid for the first exchange. Any future saps on the same original purchase will be solely the customers responsibility in full and you pay all forms of shipping
d. Urban Beach is not liable for the loss of an item being returned. We recommend that you return it using a courier or registered mail which is fully tracked and traced
e. Returns or exchanges of online purchases may be made in person or by courier
f. If product is faulty because of manufacturing faults email orders@urbanbeach.co.nz and we will endeavour to replace it. In the event we have no replacement stock we will award a store credit or refund
g. We will not replace items that have been worn or damaged
h. All footwear must be returned with the original box packed inside another box
i. Swimwear can be returned if its unworn and in its original condition with all tags and protection hygiene stickers in place. Please note that all swimwear sold as a set must be returned as a set
j. While we attempt to ensure the colour reproduction on our website are as accurate as possible, monitors may display colours slightly differently. We cannot guarantee that the colour will be exactly as it appear on our website. We do not offer refunds or exchanges on sale items. All sale items are for final sale

HOW TO RETURN OR EXCHANGE YOUR PURCHASE
a. Before returning any item, please email us at orders@urbanbeach.co.nz explaining what you are returning and the reason for the return. We will respond with a return form which you must complete and enclose with the returned item and original invoice
b. Please send your return back to us with the original invoice and a complete returns form within 10 days of order receipt. Our address for all returns is:
Urban Beach 
Online returns
194 Trafalgar Street
Nelson 7010

Please Note:
a. Urban Beach is not responsible for the payment of the return shipping. However, if you are exchanging an item for another item, the new item will be shipped back to you free of charge
b. Free shipping back to you on an exchange item is only valid for the first exchange, any future swaps on the same original purchase will be solely the customer’s responsibility in full and you pay all forms of shipping
c. Until an item is received at Urban Beach, it is your responsibility

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