Terms and Conditions
Urban Beach Limited is a New Zealand formed company, incorporated in January 2000.
By placing an order with Urban Beach, you agree to these
terms and conditions:
All prices are listed in NZ Dollars inclusive of GST.
Prices may be subject to change without notice and may vary from instore.
All payments are processed independently through Payment
Express, independent of Urban Beach. Your card details are not held by Urban Beach at any
time. Urban Beach reserves the right to cancel any order and refund payment
where appropriate credit information and validated ID is not provided upon
Delivery times are estimates only. Once collected by the
Courier, items become the responsibility of the customer. We will do what we
can to locate missing packages where possible and are not responsible for any
incorrect shipping details supplied to us. Items may be replaced where the
courier is found to be at fault for losing or damaging items. See our Shipping
for more information.
Popular items may sell out quickly. If an item has sold
out in your size, we apologise, but cannot guarantee that your order will be
fulfilled. In the event of your item becoming unavailable to send, you will be
presented with the opportunity to opt for a replacement or refund. We will do
our very best to ensure that your order is completed and will endeavour to
process your refund as quickly as possible.
All warranty and faulty goods claims are subject to
assessment from the supplier who may choose to repair, replace or credit any
items proven to be faulty. Urban Beach is more than happy to facilitate your claim,
however, the outcome is ultimately decided by the supplier. Please see our Returns page
for more information.
Gift vouchers are issued in NZ Dollars only and are valid
for 12 months from the date of purchase. Gift cards may not be redeemed for
cash or used to purchase further gift vouchers. Lost or stolen cards cannot be
replaced or refunded. Change will not be given on Gift Vouchers and any balance
will remain on the card.
Provided by Urban Beach in good faith and making every
attempt to be accurate and up to date, we cannot guarantee the accuracy and
completeness of the information on the website and we do not accept any
responsibility arising in any way for errors in or omissions from the
information contained in the website.
Garments are reproduced as accurately as possible, however,
slight variation may occur in colour and size specifications and may appear
slightly different due to camera lighting, computer picture resolution and
individual monitor settings.