Terms and Conditions

Urban Beach Limited is a New Zealand formed company, incorporated in January 2000.
By placing an order with Urban Beach, you agree to these terms and conditions:

All prices are listed in NZ Dollars inclusive of GST. Prices may be subject to change without notice and may vary from instore.

All payments are processed independently through Payment Express, independent of Urban Beach. Your card details are not held by Urban Beach at any time. Urban Beach reserves the right to cancel any order and refund payment where appropriate credit information and validated ID is not provided upon request.

Delivery times are estimates only. Once collected by the Courier, items become the responsibility of the customer. We will do what we can to locate missing packages where possible and are not responsible for any incorrect shipping details supplied to us. Items may be replaced where the courier is found to be at fault for losing or damaging items. See our Shipping page for more information.

Popular items may sell out quickly. If an item has sold out in your size, we apologise, but cannot guarantee that your order will be fulfilled. In the event of your item becoming unavailable to send, you will be presented with the opportunity to opt for a replacement or refund. We will do our very best to ensure that your order is completed and will endeavour to process your refund as quickly as possible.

All warranty and faulty goods claims are subject to assessment from the supplier who may choose to repair, replace or credit any items proven to be faulty. Urban Beach is more than happy to facilitate your claim, however, the outcome is ultimately decided by the supplier. Please see our Returns page for more information. 

Gift vouchers are issued in NZ Dollars only and are valid for 12 months from the date of purchase. Gift cards may not be redeemed for cash or used to purchase further gift vouchers. Lost or stolen cards cannot be replaced or refunded. Change will not be given on Gift Vouchers and any balance will remain on the card.

Provided by Urban Beach in good faith and making every attempt to be accurate and up to date, we cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in or omissions from the information contained in the website.

Garments are reproduced as accurately as possible, however, slight variation may occur in colour and size specifications and may appear slightly different due to camera lighting, computer picture resolution and individual monitor settings.

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